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General Web Hosting Questions

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  I have a fast internet connection (DSL/cable) - can I just host my own site?

You could, but that's definitely not recommended. First of all, most ISPs have clauses that do...

 Are there any hidden costs, or setup fees?

No, there are no hidden costs or fees associated with having a hosting account with our services.

 Can I have Warez, Appz, Serialz and or commercial software on my homepage?

No, if we find them in your directory or links to them, your entire account will be subject to...

 Can I host friends' websites?

Yes, you may host your friends. If you want your friends to have their own control panels for...

 Can I run a phpbb forum (message board) on my site?

Absolutely! In fact we've pre-installed it for you. Phpbb is free, open source software for...

 Can I upgrade my plan or features later?

You can purchase new or expanded features, or upgrade to a new plan at any time. There are no...

 Do I have to have your banner on my site?

Rest assured that all sites that we host are BANNER-FREE. It's your site (you're paying us to...

 Do I need a static/dedicated IP address?

If you like to use private SSL, you are required to have one dedicated IP to install private SSL....

 Do you offer Server Side Includes (SSI)?

Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you...

 Do you offer Telnet or SSH access?

By default, we do not provide SSH/shell access to our clients. SSH/shell access may be request in...

 Do you offer password protected directories?

Yes, using our web-based control panel you can easily protect any directory without having to...

 Do your servers support XML?

Yes, all of our servers support XML.

 How do I signup?

On any page of our site click the "Order Now" link. Follow the on screen instructions and fill...

 How long after I sign up can I start building my site?

If your account is automatically approved, your machine user will be created and ready for...

 Information Needed For SSL Certificate - CSR

We need the following information to generate a Certificate Signing Request (CSR): For the SSL...

 Setup Time?

What is the setup time on your services? Shared and Reseller are instantly deployed using our...

 What database do you offer?

We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use...

 What happens if I exceed my allocated bandwidth?

You will receive an automatic e-mail message warning you that you have reached 80% of your...

 What if my site breaks your Terms of Service?

Users' sites may be suspended for violations of policy, or if extreme, or second time offenders,...

 What is an error 404 page?

Error 404 indicates that you are requesting a file or a directory that does not exist on the...

 Why don't you offer unlimited bandwidth?

There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth...

 Will I be able to check my emails when I am away from my home/office computer?

Yes, we provide all our customers with their own Webmail access. What this means is that you can...

 Will I have unlimited access to update my pages?

You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and...

 Will you place any ads on my site?

Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying...